Legal
Privacy Policy
Last updated: June 30, 2026
Lumos Retreats (“we,” “us,” or “our”) operates the website lumosretreats.com (the “Site”) and lists short-term rental properties for direct booking. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using the Site or booking a stay with us, you agree to the practices described below.
Information We Collect
We collect information you provide directly and information collected automatically:
- Contact & booking details — name, email address, phone number, dates of stay, number of guests, and any messages or special requests you send through our contact form or booking platform.
- Payment information — payments are processed securely by our booking provider (Hospitable / its payment processor). We do not store your full card number on our servers.
- Automatic data — IP address, browser type, device information, pages visited, and similar analytics collected through cookies and our hosting provider.
How We Use Your Information
- Process and manage your reservation, payment, and stay.
- Respond to inquiries, special requests, and support messages.
- Send booking confirmations, check-in details, and important updates about your stay.
- With your consent, send occasional offers, deals, or returning-guest rates.
- Operate, secure, and improve the Site and prevent fraud or abuse.
- Comply with legal, tax, and regulatory obligations.
How We Share Your Information
We do not sell your personal information. We share it only with trusted service providers who help us run our business, including:
- Hospitable — our property-management and booking platform, which processes reservations, payments, and guest messaging.
- Netlify — our website hosting and contact-form provider.
- Payment processors — to securely handle transactions.
- Legal authorities — when required by law or to protect our rights, guests, or property.
Cookies & Analytics
The Site uses cookies and similar technologies to keep the Site working, remember your preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them.
Data Retention
We keep your information for as long as needed to provide our services, fulfill your booking, and meet legal, accounting, or reporting requirements. When it is no longer needed, we delete or anonymize it.
Data Security
We take reasonable technical and organizational measures to protect your information, and our booking and payment partners use encrypted, industry-standard checkout. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights & Choices
Depending on where you live, you may have the right to access, correct, delete, or request a copy of your personal information, or to opt out of marketing messages. To exercise any of these rights, contact us using the details below. You can unsubscribe from marketing emails at any time using the link in the message.
Children’s Privacy
The Site is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at 3ampinvestments@gmail.com.